Refund policy

Return & Refund Policy

At Heartoras, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:
• The item must be unused and in its original condition.
• The item must include original packaging.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds

Once we receive and inspect your return, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days with photos of the item, and we will assist you.

If you have any questions about returns or refunds, please contact:

Email: support@heartoras.com

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